TRASSIR Cloud incidents are special markers by which the alarm events, occurring on devices connected to TRASSIR Cloud service are marked. The incidents engine allows to use TRASSIR Cloud as a system that registers various events, occurring during cloud device operation (such as connection loss, motion detection in the frame, sound detection near the camera, etc.) and notify the video surveillance system users.
TRASSIR Cloud have several built-in incidents, by which the following events are marked:
- Connection - loss/recovery of the connection to the device;
- Health - alteration of the device health indicators;
- Motion - detection of motion on video;
- People - people detection on video by hardware analytics
- Preventing monitoring alarm - changes in Preventive monitoring parameter values
- Sound - detection of sound near the device.
- VA Cars Detected - vehicles detection on video by cloud analytics.
- VA People Detected - people detection on video by cloud analytics.
The main function of the incidents engine in TRASSIR Cloud is sending messages about alarm events on the devices connected to the cloud. You can choose one or several ways of receiving these messages:
- by e-mail (read more in Notification setup);
- as PUSH-notifications to the TRASSIR mobile app;
- in the operator interface.
Tip
The right to receive messages on incidents is regulated by user rights. Read more about user rights settings in User rights management.
Important
What you need to know to create incidents:
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Only servers, connected to the cloud can be the source of user incidents.
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A special script should be installed and configured on the server. It will mark the required alarm events with a special marker.
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You should create an incident in TRASSIR Cloud. Specify the same special marker in the Token field and the name of the incident, which will be displayed in the messages in to the Name field.
